The goal: building relationships with all customersTransavia wants to build a customer relationship with each and every passenger. To do so, its online presence Transavia.com, must be serving each passenger in a personal and positive way through a new customer environment.
The challenge: keeping it personal in a digital world
Over 10 million passengers fly yearly with Transavia. And with the major part of the interaction between them and the airline taking place online, keeping it personal is challenging. So in the ever-changing digital world, how can Transavia always use the latest technology to offer their customers a seamless journey?
Our approach: rebranding
‘Our intensive collaboration with Transavia has really sped up the innovation’Cyrille Rentier, Director of International Business Development